Privacy Policy
Famous Movers (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request a quote, submit a form, schedule moving services, contact us, or use our services.
Information We Collect
We may collect the following information:
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Name
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Phone number
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Email address
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Pickup and delivery addresses
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Move date and time preferences
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Inventory details
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Photos or files you upload for your move
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Billing information necessary to process payments. Payment card information is processed by our third-party payment providers and is not stored by Famous Movers.
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Groupon voucher information, when applicable
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Messages, emails, form submissions, and customer service communications
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Device information, browser type, IP address, pages visited, referring websites, and website activity collected through cookies and analytics tools to improve website performance and customer experience.
We only collect information that is reasonably needed to provide estimates, schedule services, communicate with customers, complete moving services, improve our website, and protect our business.
How We Use Your Information
We use your information to:
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Prepare and deliver moving estimates.
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Schedule, coordinate, and complete moving services.
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Verify customer identity and reservation details.
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Communicate before, during, and after your move.
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Assign your move to authorized crew members and transportation partners.
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Verify Groupon vouchers and apply eligible promotional credits.
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Process payments and maintain billing records.
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Respond to customer service requests, claims, or disputes.
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Improve our website, booking process, and customer experience.
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Prevent fraud, abuse, chargebacks, duplicate reservations, and other unauthorized activity.
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Comply with legal obligations and enforce our agreements.
Calls, Text Messages, & Emails
Famous Movers may communicate with customers by phone, text message, and email regarding quotes, bookings, scheduling, moving services, appointment confirmations, arrival notifications, payment-related communications, customer support, and other communications related to services requested by the customer.
SMS/Text Message Communications
Customers may voluntarily opt in to receive SMS/text messages from Famous Movers by providing their phone number and affirmatively checking the SMS consent checkbox presented on applicable website forms, or by providing express consent through another available opt-in method.
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SMS consent is optional and is not a condition of purchasing goods or services from Famous Movers.
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Message frequency varies depending on the customer's quote, booking, move, and communications with Famous Movers. Message and data rates may apply.
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Customers may opt out of SMS communications at any time by replying STOP to a text message. For assistance, reply HELP or contact Famous Movers at support@famousmovers.com or 832-514-6700.
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Famous Movers does not send unsolicited marketing text messages. SMS communications are generally limited to transactional and service-related communications, including estimates, appointment confirmations, scheduling updates, arrival notifications, payment-related communications, customer support, review requests, and other communications related to services requested by the customer.
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Famous Movers does not sell or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. Mobile phone numbers and SMS consent information may be shared with service providers only as reasonably necessary to provide, operate, or support Famous Movers' services and communications.
Information We Share
We may share limited information with trusted service providers when needed to operate our business, including:
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Website hosting providers
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Form and booking platforms
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Email or messaging providers
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Payment processors
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Customer support tools
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Independent Crew Leaders, Professional Movers, Transportation Partners (drivers), dispatch personnel, payment processors, insurance providers, technology providers, and other service providers only as necessary to perform requested services.
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Insurance, legal, accounting, or compliance providers
We do not sell or share mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.
Photos, Videos & Inventory Information
Customers may voluntarily provide photographs, videos, floor plans, measurements, or inventory lists to assist with estimating, scheduling, and completing moving services. These materials are used solely for business purposes related to your move unless disclosure is required by law.
Groupon Customers
If your reservation involves a Groupon voucher, we may collect voucher numbers, redemption status, purchase details, and related booking information to verify eligibility, prevent duplicate redemptions, apply promotional credits, and complete your reservation.
Cookies and Website Analytics
Our website may use cookies and website analytics tools to improve website functionality, understand visitor behavior, enhance website performance, and measure the effectiveness of our online services.
You may adjust your browser settings to block or delete cookies, but some website features may not work properly.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect customer information. However, no website, internet transmission, email system, or digital storage method is completely secure.
Customers should submit only the information reasonably necessary to obtain an estimate, schedule services, or communicate regarding their move.
Data Retention
We retain customer information only for as long as reasonably necessary to operate our business, complete services, maintain financial and tax records, resolve disputes, comply with legal obligations, enforce our agreements, and protect our legal interests.
Your Privacy Rights
Subject to applicable law, you may request access to, correction of, deletion of, or a copy of certain personal information we maintain about you. We may verify your identity before responding to a request and may deny requests where permitted by law.
To make a privacy request, contact us using the information below.
Children's Privacy
Famous Movers' website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a person under 18 without appropriate authorization, we will take reasonable steps to delete that information.
Third-Party Websites & Services
Our website may contain links to third-party websites or services, including payment providers, Groupon, Google, social media platforms, or other business partners. We are not responsible for the privacy or security practices of those third parties.
Business Transfers
If Famous Movers is sold, merged, reorganized, or transfers substantially all of its assets, customer information may be transferred as part of that transaction, subject to applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date. Continued use of our website or services after updates means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
Famous Movers
Houston, Texas
Email: Support@famousmovers.com
Phone: 832-514-6700
Website: www.famousmovers.com